Job Description
Position Title : Field Service Support Specialist
Location: Westfield, IN
Department: Customer Service
Reports to: Customer Service Manager
Date: September 2026
POSITION PURPOSE:
The Customer Service Technical Support Specialist serves as a key liaison between customers, Technical Service Representatives (TSRs), the Equipment Team, and internal service operations. This position will be responsible for quoting, scheduling, ERP and Service LINC activity, and project management.
PRIMARY RESPONSIBILITIES AND REQUIREMENTS:
QUALIFICATIONS:
2-3 years of customer service, technical support, service coordination, or project administration experience preferred. Strong organizational, communication, and problem-solving skills required. Experience with scheduling and dispatching.
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