Job Description

Food & Beverage Supervisor

Join us at Accor, where life pulses with passion. As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, join us and become a Heartist®.

Job Description

Purpose: Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Novotel Miami Brickell Food and Beverage standards and company policies and procedures.

Reports to: F&B Managers, Culinary Director

Essential Functions:

• Responsible for assigned shift, assisting in overall management.
• Supervise and coordinate assigned shift.
• Assist in overall supervision of the department as outlined.
• Check staff punctuality.
• Check that staff is in compliance with the grooming standards.
• Complete environmental checklist for dining room, lobby bar, In-Room Dining and Pool Bar.
• Spot check liquor pars.
• Order daily supplies.
• Hold pre-shift meetings.
• Follow up on established training steps.
• Handle guest comments and complaints.
• Ensure guest satisfaction.
• Stay on the floor during peak hours.
• Communicate with guests and receive feedback.
• Observe, teach, and correct staff's service.
• Monitor each guest experience.
• Examine food preparation.
• Examine beverage presentation.
• Handle any guest complaint.
• Assist with IRD when required
• Assist with Minibar when required
• Assist with any food and beverage front of the house position when business requires.
• Check set up and cleanliness of the outlets
• Review amenities and door knob orders and provide the information to the culinary team
• Check the liquor room cleanliness and make sure to the FIFO has been done
• Receive orders of juices, dairy, liquors and wine and make sure are placed inside of the liquor room organized and following FIFO
• Walk by the outlet's public areas such as Uva patio, pool deck, restrooms and make sure all guests are taken care of and check for cleanliness and address any issue if applicable
• Ensure minibar attendant completed the charges report and turn it to the front desk on or before 1 pm
• Complete F&B report
• Communicate with culinary team for any 86 item and address to the front of the house team

Essential Functions:

• Maintain condition of F&B Outlets.
• Administrative responsibilities.
• Assist manager in: Scheduling, forecast, inventories, and completing payroll.
• Participate in interviewing candidates for open positions within the F&B department.
• Prepare maintenance requests and follow-up.
• Complete other assigned duties.
• Cost control.
• Monitor food and liquor requisitions and complete the replenish on the outlets.
• Monitor food waste.
• Monitor labor and payroll costs.
• Check bar controls, shot glass use, red lining, and bottles totally empty.
• Must be familiar with and adhere to all liquor liability laws:
• Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.
• Prohibiting the sale or service of alcohol to minors.
• Must know emergency procedures (including CPR) and work to prevent accidents.
• Perform any other duties assigned by management.

Hotel Specific Essential Functions:

• Ability to work as a server, bartender, host, IRD server or minibar attendant to cover shifts as needed.
• Ability to lead by example. Prepare and conduct disciplinary situations with Heartists
• Ability to communicate clearly with all departments, being proactive to resolve issues.
• Ability to solve guest problems, recover the guest and create an amazing experience.
• Ability to open and close all outlets, to include the closing of the Heartists' banks.

Tools and Equipment:

• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine,
• file folders, filing cabinet, facsimile machine

Working Environment:

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.
• Sitting, walking, standing, bending, writing, typing, filing.
• Occasional lifting up to 25 lbs. Pushing of supply carts.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Let Your Passion Shine

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

Learn About Us

Let Your Passion Shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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