Experience/Skills/Requirements:
• Bachelor’s degree in computer science or a related field is ideal
• 3-5 years of experience with Windows server administration
• 3-5 years of experience in desktop/network/hardware and software support
• Strong verbal and written communication skills with the ability to interact with a diverse group of executives, managers, staff, and vendors/contractors in a very detail-oriented professional organization with extremely high standards
• Proven ability to interact in a positive and collaborative working environment with corporate, business, vendor/contractor, and technical resources
• Experience with customer relations and personal service including customer needs assessment, professional customer engagement, efficient and effective resolution, and ensuring customer satisfaction
• Willingness to learn from other team members and grow through experience
• Experience with Windows server administration such as Microsoft Management Console (MMC), Server Manager, PowerShell, and Windows Services
• Working knowledge of Active Directory domain and trusts
• Experience with DNS and networking protocols
• Experience with server virtualization such as VMWare and Hyper-V
• Experience supporting Windows 11 users
• Be familiar with and have working experience onboarding and offboarding users
• Ability to maintain Microsoft applications on desktops and servers
• Ability to maintain Office 365 and MS Office products such as Outlook email
• Ability to deploy and support application installations
• Meticulous planning and documentation of technical support operations
• Knowledge of software licensing, maintenance, and hardware warranties
• Working knowledge of invoices, renewals, purchase orders, and associated paperwork and processes
• Good practical knowledge of Cybersecurity, Website Certificates, Antivirus software and Multi-Factor Authentication (MFA)
• Ability to work independently and with groups, with limited supervision
• Knowledge of Linux is a plus
• Knowledge of firewall configurations, Cisco / Meraki equipment is a major plus.
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