Job Description

Consultant Role

37/50 hours per week ***This role will be a Hybrid Role (3 days Onsite / 2 Remote)*** Consultant will join a team of 20 engineers and product managers, focusing on improving the rider experience across buses and subways.

Responsibilities

• UX Strategy
• Develop and maintain design systems and style guides to ensure consistency across digital platforms (including all signage for NYCT/LIRR/MNR).
• Partner with UXR to understand rider needs, behaviors, and pain points. Maintain a user feedback loop to continuously improve the user experience.
• Collaboration & Communication
• Collaborate closely with product managers, engineers, and other stakeholders to ensure alignment on user needs and business goals.
• Partner with Creative team (who own the MTA brand).
• Present design concepts and research findings to senior leadership and other stakeholders.
• Process Development
• Establish and document UX processes, and best practices.
• Implement user testing, and other quality control measures.

Qualifications

Experience:

• 8+ years of experience in UX design, with a focus on mobile applications.
• Proven experience leading UX for complex digital products
• Experience working in agile development environments.
• Experience with design systems.

Skills:

• Strong leadership skills to champion user-centered design practices
• Proficiency in UX design tools, and excellent visual design skills
• Excellent communication and presentation skills
• Ability to work effectively with complexity, with close attention to detail

Preferred:

• Experience in the transportation industry or related fields.
• Experience with accessibility guidelines Tier 3- 7-9 years of experience

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